Posts

Showing posts with the label E-commerce

Make local valuable or die in SMB Wholesale Distribution

Image
Make local valuable or die in SMB Wholesale Distribution Relation between local small and medium wholesaler distributors and their suppliers and customers is a long story, based on mutual confidence. But today there are like a small island, where the storm will come in. They know what, but not always when. It is called BTB Markeplaces, such as AMAZON BUSINESS pure player on BTB. Recently Amazon Business entered the UK BTB Market bringing 100 Million articles and the free one day delivery . The temptation is there for wholesale customers, when you can have the same commodity product cheaper and faster, directly at your location, your long-time relationship might just blow away. In office suppliers, in industrial supplies, in High tech supplies, in Food supplies, everywhere for Small and Medium Wholesale distributors the danger is hot. In fact, this is harder than a storm, a storm is for a limited time, When a pure BTB market place like Amazon or Alibaba arrive, they Stay, th

In Wholesale Distribution, The Return Is Your Best Opportunity for Sales & Customer Loyalty!

Image
Frequently when speaking with operational managers in Wholesale Distribution, I ask, “What is your most important process to digitalize?” They respond, “The return process.” The distributor’s customers are continually concerned about the urgency of providing much-needed product and don’t want to lose time in sourcing additional orders in fear of lost business.  For the specific case of spare parts, and due to the urgency of repair, when multiple solutions for the repair exist, customers prefer to order all the possible parts to save time, and then return the unneeded parts afterwards. Eventually, excess stock decreases their available treasury on hand and valuable shelf space.  The new generation of wholesale customers do not like to keep materials or parts in stock without immediate use which negatively impacts their cash flow and inventory turnover. Therefore, the return process is still a traditional process, but remains complex, requiring multiple